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Date: 01/02/2024

We start 2024, like we have every year for the last 40 years, with Professor Neville Norman's economic outlook. Neville predicts a slower growth rate and potential interest-rate reductions if the economy falters.

Consultant Dale Crosby explains how to handle difficult clients - make sure you're in control of your relationship with them.

Also this month, Andrew May helps us get us into gear for the year ahead. Entrepreneur Roy Osing wants you to stop saying "no, you can't" to your customers. Sales and marketing guru Tom Poland helps perfect your marketing message.

Elaine Abery has advice on dealing with government bodies. Mental health advisor Kerry Howard explains how to support someone in your workplace who may have faced trauma.

And we finish the program with a large dollop of optimism from Victor Perton.