Introduction

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Date: 01/07/2023

We begin the program with an analysis on business advisory. James Mason and his team at Mindshop, an advisor’s advisory, have conducted a report on the industry and have revealed some interesting facts.

Also this month, marketing guru Amy Miocevich helps us identify the bottlenecks in the client journey. HR expert Karen Gately knows what to say to staff who believe they’re entitled to a wage increase to match inflation. Behavioural specialist Bri Williams unpicks the sales call and what you can say so you don’t get the brush-off.

Julia Ewert says it’s time to adopt an online sales approach. Sales expert Sue Barrett says women bring specific qualities that differ from traditional sales stereotypes leading to better sales results. Tax expert Steve Baxter explains the complicated rules around payroll tax. If you have staff that are struggling financially, Jacqui Clark discusses what you can do to support them.

And we finish the program with Donna McGeorge, who says ChatGPT is something to embrace rather than fear.