10 steps to better customer service for accountants

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Running Time: 7:25

Date: 01/05/2018

Accountants spend so much time in front of clients that it's wise to polish up their customer service skills.

Mark Holton, Director of Smithink, advises accountants across Australia, and shares his top 10 tips collated from some of the leading firms on customer service. He also discusses why customer service is so important right now for the accounting profession.

Mark Holton, Smithink