Do you outshine your competitors on customer service?

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Running Time: 9:40

Date: 01/11/2016

When it comes to customer service, there are so many Australian businesses still getting it so wrong.

It’s as if they just don’t care, says professional speaker on customer service, Martin Grunstein. But that apathy among your competitors also provides you with an opportunity – it’s not hard to do it better. And for smaller businesses, it’s much easier to provide great customer service than the larger and cumbersome corporates.

Martin Grunstein