How to handle difficult conversations

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Running Time: 8:49

Date: 01/02/2016

As painful as it is, like ripping off a bandaid, sometimes you just need to have a chat with a difficult staff member.

It’s never easy to confront an employee with an ongoing problem, but putting it off leads to worse issues over time. Marita Ryan, of Red Hot Go Enterprises, has some useful tips on how to conduct a critical conversation, which can actually help you build trust and respect from the other party and indeed the whole team.