5 steps to changing staff attitudes

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Running Time: 6:00

Date: 01/09/2014

Lasting change requires showing employees that they too can be part of the process - to their own benefit, as well as for the good of the business.

Changing the attitudes of even the most stubborn of people is something Tony Gattari says can be achieved by following his five-step process to change - which involves awareness, acceptance, action, accountability and acknowledgement - and he illustrates each step with real life examples.

Tony says it's important to show individuals how change can improve their lives - that's the formula to lasting change.

Tony Gattari, Achievers Group